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Certinia PSA-Sysadmin Exam Syllabus Topics:

Topic	Details
Topic 1	Automated Jobs & Scheduled Maintenance: In this section, the focus is on how to schedule Jobs
Topic 2	PSA Custom Settings, Configuration Groups, and Metadata: This section covers Lightning Components & Visualforce Pages, how to manage Lightning Pages, use Field Sets to Customize Lightning and or Visualforce Pages, PSA Configuration Groups, Manage Configuration Groups, PSA Custom Settings, Review & Maintain Existing Custom Settings, and creating importing Regions-Practices-Groups.
Topic 3	Schedule Review Delete Scheduled Jobs According to Business Needs; Perform Routine Cleanup, Configuration in 'Actuals Configuration Group' and Set Mode for Calculation, and App Log Maintenance.
Topic 4	Configuration Management: In this section, the topics covered include General Configuration & UX customization, Customize Page Layouts, configuring Task Time Entry Mode, and creating Report and Dashboard Folders.
Topic 5	User Management: This section covers Security, how to manage User Access by Assigning & Managing, Permission Controls, User Access by Assigning Permission Controls, Workspaces, how to assign Workspaces to New Users, and how to maintain workspaces to Reflect Personas within the organization.

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Certinia PSA System Administrator 2023 Sample Questions (Q44-Q49):

NEW QUESTION # 44
In your company, you are responsible for reviewing/maintaining Workspaces. You need to adjust the Default FinancialForce Navigation in the Service Delivery Workspace. You know you need to use the "Navigation Configuration Builder" screen, but you do not see this option available in the "App Launcher".
Which of the following is a possible reason?

A. You do not have the "FF Configuration Builder" Permission Set assigned
B. You need to have "System Administrator" Permission Control record assigned
C. You need to have the "Configuration Builder Menu" setting set to "TRUE" on the SalesForce User setup screen

Answer: A

NEW QUESTION # 45
Your company has both full time and part time resources. From a Human Resources perspective, part time resources can work any number of hours per week. From a Resource Planning perspective, management has agreed that part time workers can be estimated at 20 hours per week.
Based on this information, how many work calendars should be created?

A. One full time work calendar, and one part time work calendar
B. One full time work calendar, and one work calendar for each unique part time contract
C. One full time work calendar, one part time work calendar, and one generic flexible work calendar

Answer: A

Explanation:
Step-by-Step Comprehensive Detailed Explanation
* Understanding Work Calendars in Certinia PSA
* Work calendars define the default number of hours per day and week that a resource is expected to work.
* They are crucial forresource scheduling, utilization calculations, and capacity planning.
* Every activePSA Resource must have an associated work calendarto allow project assignments.
* Scenario Analysis
* Your company hasboth full-time and part-time resources.
* Full-time resources have astandard workweek(e.g., 40 hours per week).
* Part-time resources havevariable work hoursbut are estimated at20 hours per week for planning purposes.
* This means you needat least one calendar for full-time and one for part-time workers.
* Why Option B is Correct
* Creating asingle full-time work calendar(e.g., 40 hours per week) covers all full-time employees.
* Creatingone part-time work calendar(e.g., 20 hours per week) provides a consistent framework for part-time resource planning.
* This approach ensuresstandardized reporting, scheduling, and forecastingwithout unnecessary complexity.
* Why the Other Options Are Incorrect
* A. One full-time work calendar, and one work calendar for each unique part-time contract
* This would requiremultiple work calendars for different part-time contracts, making resource scheduling overly complex.
* Since management has agreed on an estimated20 hours per weekfor all part-time workers, a single part-time work calendar suffices.
* C. One full-time work calendar, one part-time work calendar, and one generic flexible work calendar
* Aflexible work calendaris not necessary if all part-time workers are estimated at 20 hours per week.
* Work calendars should align withclear scheduling rules, not individual flexibility.
* Implementation in PSA
* Navigate toPSA - Admin App# ClickWork Calendarstab.
* Create the following calendars:
* Full-Time Work Calendar: Set working hours to 40 per week.
* Part-Time Work Calendar: Set working hours to 20 per week.
* Assign the correct work calendar to each resource during onboarding.
References and Verified Certinia PSA Documentation
* PSA Work Calendars Overview.
* Setting Up Work Calendars.

NEW QUESTION # 46
On the Resource Request Lightning page, your team is requesting changes to the Filter panel on the right side of the page, and would like to know what configurations are possible.
Which two of the following configurations are available for the Filter panel? (Choose two.)

A. Add or Remove Region. Practice, and Group filters
B. Add or Remove the Skills filters
C. Add or Remove the Start and End Date fields

Answer: A,C

Explanation:
TheResource Request Lightning page filter panelallows certain configurations, including:
* Adding or Removing Start and End Date fields- Users can modify these fields to filter based on availability.
* Adding or Removing Region, Practice, and Group filters- These filters enable resource selection based on organizational structure.
* Option C (Adding or Removing Skills filters)is incorrect because Skills filters are not configurable within the Resource Request Lightning page filter panel; they are managed in a different PSA module.
Thus, the correct answers areA and B.
References:
* PSA Sys Admin Essentials Student Guide Fall 20

NEW QUESTION # 47
Your current setup of utilization automatically subtracts PSA Holidays from the total number of hours defined in a resource's "Work Calendar." How can utilization be configured so Holidays are not automatically subtracted?

A. Go to App Launcher > navigate to "Utilization Calculation" > select the calculation you want modified > set "subtract holidays from total hours" to false
B. Go to App Launcher > navigate to "PSA Administration" > select "Schedule Utilization" > Navigate to the Information section > set "subtract holidays from total hours" to false
C. Go to App Launcher > navigate to "Configuration Groups" > select "Utilization" > select "subtract holidays from total hours" > set to false

Answer: C

Explanation:
* Understanding Utilization Calculation and Holidays
* TheUtilization Calculationprocess considers various factors, including work calendars and holidays.
* Thedefault behavioris to subtract holidays from the total work hours when computing utilization. This is controlled by theConfiguration Option:"subtract-holidays-from-total-hours = true".
* If the company does not want PSA to subtract holidays automatically, this setting must be changed tofalse.
* How to Change This Setting
* Step 1:Open theApp Launcherin Salesforce.
* Step 2:Navigate toConfiguration Groups.
* Step 3:Select"Utilization"from the list of configuration groups.
* Step 4:Locate the option"subtract holidays from total hours".
* Step 5:Set this value tofalseand save changes.
* Why This Works?
* By setting"subtract holidays from total hours"tofalse, PSA will stop deducting holidays from the available hours in the resource's utilization calculation.
* This is useful for companies that manage leave differently, such as through aglobal PTO project instead of deducting from standard hours.
* PSA Sys Admin Essentials Student Guide Fall 20 (2).pdf, Page 117-118.
References:

NEW QUESTION # 48
When setting up a Utilization calculation, what does the "Is Report Master" field mean?

A. In a Utilization calculation hierarchy based on Region hierarchy, this is the primary/highest job
B. Calculated utilization value from this job gets surfaced in the Resource Planner "Availability column"
C. Calculated utilization value from this job gets surfaced on the Contact record

Answer: C

Explanation:
The"Is Report Master"field in utilization calculation determines whether the results of the calculation are displayed on theContact (Resource) record.
* Purpose of "Is Report Master":
* Ifchecked, the calculated utilization values appear directly on theContact recordfor each resource.
* Ifunchecked, the utilization calculation is still processed but is not displayed on the resource's profile.
* Utilization Calculation Process:
* Utilization is calculated usingtimecards (historical utilization)andassignments (scheduled utilization).
* The system determines billable and available hours based onWork Calendarsand time-tracked activities.
* Common Use Cases:
* Organizations oftencheck "Is Report Master"to ensureresource utilizationis visible on Contact records for reporting purposes.
* If unchecked, utilization can still be accessed via reports and dashboards butwon't appear on the Contact record.
* Certinia PSA Utilization Calculation Guide
* PSA System Administration Essentials
References:

NEW QUESTION # 49
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